Privacy Policy


We value our users’ privacy, and we are fully committed to protecting and using your personal information appropriately.

This Privacy Policy governs the use and storage of your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website

Changes to this Privacy Policy

This Privacy Policy was last updated on 7 January 2021. We reserve the right to modify this Privacy Policy at any time, so please do ensure you review it regularly. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what personal information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Our contact details

Name: Heide Frank


Phone Number: +49(0)172-4972338

Email address:

What personal information do we collect?

We currently collect and process the following personal information:

  • your name and surname
  • your postal address
  • your email address
  • your phone number
  • your business names
  • any other personal information found within the personal documents you send
  • information collected through this website such as your browser, device, country, duration of browsing sessions etc. using cookies.

How do we collect your personal information?

Most of the personal information we process is provided to us directly by you. We collect personal information and process personal information when you:

  • contact us about our services.
  • voluntarily complete a contact form on our website.
  • use or view our website via your browser’s cookies.

How do we use your personal information?

We use the information that you have provided to:

  • identify you when you contact us
  • provide you with the services you have requested
  • give you a quote
  • provide answers to your queries
  • update you regarding your project
  • post your projects to you
  • invoice you
  • keep records and carry out bookkeeping
  • comply with the code of professional conduct
  • improve this website and your client experience

How do we store your personal information?

Your information is securely stored on:

  • a password-protected laptop
  • an encrypted external hard drive
  • email

How is your personal information destroyed?

My Language Solutions uses a high-security shredder. Shredded content is then sent for recycling. Any electronic personal information is destroyed electronically by us.

How long is your personal information kept for?

Personal information is kept for as long as it is reasonably required for legal or business purposes.

Third Parties

We will neither share with nor sell to any third parties your personal information for marketing purposes.
We will share your personal information with third parties in the following cases:

  • When needed to deliver the services you requested under the terms of service you accepted when you requested the services.
  • When required by the law.

What are your personal information protection rights?

We would like to make sure you are fully aware of all your rights regarding your personal information. Every site user is entitled to the following:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to personal information portability
  7. The right to object
  8. Rights concerning automated decision making and profiling.

If you would like to exercise any of these rights, please contact Ms. Heide Frank at

How can a site user withdraw their consent?

If you don’t want us to process your personal information anymore, please contact Heide Frank at


This website is hosted by Hostinger International Ltd processes all personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, designed by the U.S. Department of Commerce and the European Commission and Swiss Administration. You can read’s Privacy Policy here.
This website uses cookies. Cookies are small files downloaded on to your computer when you access certain websites. The purpose of cookies is to explore what kind of experience you have when visiting this website. For more detailed information on the use of these cookies, see’s Cookies Policy.

Third-party cookies

On some pages of our website, the other entities (for example, social networks) may also use their own anonymous cookies designed so that the programmes or applications developed by them would suit your needs.

It is important to note that we cannot access third-party cookies; nor can other third-party organizations access the personal information in the cookies we use on our website.

You can opt-out from cookies. Visit your browser’s settings, usually found under the privacy tab, to find out how you can do that.

Privacy Policies of other websites

This website contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their Privacy Policy. When you leave this website by clicking on those links, please note that we have no control over the other websites, their Privacy Policies, or how they might use your personal information. You click on links to other websites at your own risk.

How to contact us

If you have any questions about our Privacy Policy, the personal information we hold on you, or you would like to exercise one of your personal information protection rights, please do not hesitate to contact:

Heide Frank at

Heide Frank is the founder of
My Language Solutions.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed any concerns in a satisfactory manner, you may contact the German Vigilance Board.

German Vigilance Board website: